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    Return Policy

    RETURNS AND REFUNDS :

    We offer a 30-day money back guarantee upon receipt of the product to ensure you have the best possible experience.

    If the article does not satisfy you, contact us immediately and we will solve your problem!

    We do not accept returns after the 30 day period of receipt of the goods, so contact us as soon as possible and you will receive a refund or replacement if requested!

    HOW TO RETURN AN ITEM?

    Simply fill out our contact form or send us an email at info@smileslippers.it with your order number.

    Orders to be refunded must have been received and / or returned to our warehouse within 30 days from receipt of the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.

    (The processing of refunds can take up to 5 days depending on the credit institution).

    The returned product must be intact and sealed.

    SHIPPING OF RETURNS :

    The shipment of the item to be returned and the related costs are charged to the customer.

    IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?

    If you have received defective, incorrect and / or damaged goods,  Remember to include your order number, photographs of the items and all references related to the receipt of your package and, in accordance with our money back guarantee, we will do our best to resolve the problem as soon as possible!

    HOW DO I CHANGE OR CANCEL MY ORDER?

    Please contact us as soon as possible if you wish to modify your order at info@smileslippers.it. SmileSlippers reserves the right to comply with the European Directive 2011/83 / EU on returns and refunds. Orders to be refunded must have been received and / or returned to our warehouse within 30 days from receipt of the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.

    If you want to make a return or receive a refund, remember to include the order number and the change you want to make in the email, you will always receive confirmation of the operation by email. Orders that have already been packed, shipped or not yet received cannot be changed or canceled until the moment of receipt.
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